FAQ

Westfield House

Do you have a waiting list at Westfield House?

We maintain a waiting list of applications and regularly update these with current information. When we have a vacancy we look at all the applications and assess those with the greatest needs which could be someone in hospital or in their own home. Once an application form has been completed we ask to be kept updated with any changes.

Do you have en-suite rooms?

Yes, we have 12 rooms with a private toilet and wash hand basin.

Do you offer respite care in any of your houses?

Yes, we can offer respite care in our sheltered houses, dependent on the applicant’s needs. However unfortunately we do not have the facility to offer this in Westfield House.

Do you have a regular GP visiting the care home?

Yes, we have a weekly visit from our local allocated GP surgery. Any emergency appointments will be arranged by our staff.

Do you accept Continuing Health Care funding?

Sorry, we are unable to accept funding from this source.

How often can I visit my mum if she is in your home?

We welcome visitors at all times subject to their individual needs. We can allocate a security door fob to resident’s family members for easy access.

Do you have an activity programme within Westfield House?

Yes, we have a dedicated activity co-ordinator and activity worker covering 45 hours per week within the care home. We offer a varied range of activities and events ranging from musical afternoons to individualised one to one sessions.

Your CQC report for Westfield House shows you require improvement in “is the service safe?” Can you explain what this means?

CQC state that some improvements were needed in the “Is the Service safe” summary, as follows:-

  • Some of the top-openers on the upstairs windows do not have window restrictors fitted. This was rectified immediately.
  • Verbal instruction given by a GP, for authorisation to give medication contradicting what had been specified by the pharmacist, needed to be noted as a written instruction. This was immediately rectified.
  • It was observed that a staff member had not followed a plan of action as described in a written risk assessment. This was addressed with that particular staff member to ensure they understood the plan and be consistent at all times.